Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Slough
As a trusted local florist, Flower Delivery Slough is dedicated to delivering vibrant, fresh flowers to households and businesses across Slough. We pride ourselves on providing the highest quality arrangements and a seamless customer experience. Our fresh flower guarantee ensures every bouquet arrives in peak condition and remains beautiful for days to come.
Freshness Window & Guarantee
We guarantee the freshness of all flower arrangements delivered within Slough for a minimum of five days from the time of delivery. Our team carefully selects blooms to ensure longevity and presentation. If your flowers do not meet our freshness commitment within this window, please let us know right away so we can make it right.
Damaged-on-Arrival Policy
We take every precaution to ensure your order arrives in pristine condition. In the rare event that your flowers are damaged upon arrival, please contact us within 24 hours of delivery. To assist in resolving the issue promptly, we may request a photo of the damaged flowers. Once confirmed, we’ll swiftly arrange for a replacement or offer a full refund, depending on your preference.
Refund and Replacement Options
Your satisfaction is our priority. If your order does not meet our high standards due to wilted flowers, incorrect arrangement, or any other issue, contact us within the freshness window, and our team will offer you the option of a full refund or complimentary replacement bouquet. Refunds are processed using the payment method used for your original purchase, while replacements can be scheduled at a convenient time for you.
Complaints & Customer Care Process
We value your feedback and strive to resolve any concerns as quickly as possible. If you have a complaint about your flower arrangement, the delivery process, or any aspect of our service, our local customer care team in Slough is here to help. To initiate a complaint, please reach out to us with your name, order details, and a description of your concern. Our team will investigate and respond with a resolution within 48 hours.
Trusted Local Florist Serving Slough
Flower Delivery Slough is proud to serve our community, delivering exquisite flowers and outstanding service to local residents and businesses. When you choose us for your floral needs, you support a team that genuinely cares about customer satisfaction, quality, and reliability in Slough. Thank you for trusting us to deliver fresh, beautiful flowers every time.
How to Contact Us
For returns, refunds, or complaints, please contact our friendly Slough florist team with your order details. We are committed to responding swiftly and ensuring you are delighted with our service. Your confidence in Flower Delivery Slough matters deeply to us.
