Flower Delivery Slough: Sale Terms & Conditions

Introduction

Welcome to the Terms & Conditions governing your use of our online flower delivery service. These terms set out the legal rights and responsibilities between Flower Delivery Slough ("we", "us" or "our") and you, the customer. By placing an order via our website for flower delivery within Slough and the surrounding areas, you agree to be bound by these Terms & Conditions in their entirety. If you do not agree to these terms, you should not place an order with us.

These conditions apply to all customers based in Slough or surrounding communities who use our online flower delivery services. We recommend reading these terms thoroughly before completing your purchase. We may update or modify these Terms & Conditions from time to time, so please check them regularly.

Definitions

Throughout these Terms & Conditions, the following definitions apply:

• "Customer" refers to any individual or business placing an order for flower delivery through our online platform.
• "Services" refers to the sale and delivery of flowers, floral arrangements, and related products provided by Flower Delivery Slough.
• "Website" refers to the Flower Delivery Slough e-commerce website where orders can be placed.
• "Order" means an order submitted by you via the website for delivery.

Order Process

To place an order for online flower delivery in Slough, you must select your chosen product(s), provide required delivery details, and complete the checkout process on our website. Please double-check all information, including delivery addresses and contact details, as we are not responsible for errors or failed deliveries due to incorrect or incomplete data. Only those aged 18 or over may place orders.

After ordering, you will receive an order confirmation acknowledging receipt of your order. This is not acceptance of your order; acceptance occurs only when we dispatch the flowers and confirm shipment. We reserve the right to refuse any order for legitimate reasons, including unauthorised payment or unavailability of products.

Product Availability and Substitution

All flower arrangements and products are subject to availability. In the event that the flowers or products you have selected are not available, we reserve the right to substitute with alternative flowers or products of equal or greater value, always making reasonable efforts to match your chosen style and colour scheme. Substitutions will only be made where necessary, and every effort is made to ensure your satisfaction.

Pricing

All prices displayed on our website for flower delivery in Slough are in GBP (£) and include VAT where applicable, unless otherwise stated. Prices exclude delivery charges unless specified; delivery fees will be clearly stated at checkout. We reserve the right to change prices at any time, but such changes will not affect orders already accepted by us.

Payment Terms

Full payment is required at the point of order. We accept major payment methods as specified on our website's checkout page. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment fails to go through or is declined, your order will not be processed. All transactions are secure, and your payment information is processed using industry-standard encryption technologies.

We do not store your card details or payment information on our systems after the transaction has been completed.

Delivery Policy

We aim to deliver flowers to addresses in Slough and the surrounding areas as per the delivery date and time selected by you during checkout. While we make every reasonable effort to meet your delivery expectations, delays may occasionally occur due to circumstances beyond our control, such as extreme weather, delivery disruptions, or force majeure events.

Deliveries will be made to the address provided on your order. If no one is available to receive the flowers, we may leave them with a neighbour, at the property in a safe place, or follow delivery instructions where safe and practical to do so. Responsibility for the products passes to you at the moment of delivery. We cannot accept liability for failed delivery if incorrect details are provided.

Cancellations and Amendments

If you wish to cancel or amend an order for flower delivery in Slough, you must do so as soon as possible. Requests for cancellations or changes must be received at least 24 hours before the scheduled delivery date. Where possible, we will accommodate requests; however, once flowers have been prepared or dispatched, cancellations or amendments may not be possible.

To request a cancellation or amendment, contact us via the details provided on our website. If your cancellation is approved in accordance with these terms, a full refund will be processed within a reasonable period. Refunds will be made to the original payment method.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. If you are not satisfied with the flowers you have received, please notify us within 24 hours of delivery, providing a description of the issue alongside a photograph if possible. We will assess complaints on a case-by-case basis and may, at our discretion, offer a suitable remedy such as a partial or full refund, or a replacement delivery where appropriate.

Refunds, where applicable, are processed using the original payment method. Nothing in these terms affects your statutory rights.

Quality and Freshness

We are committed to providing our customers with fresh, high-quality flowers. However, due to the nature of fresh products, minor variations in appearance, colour, and size may occur. Proper care instructions are provided with your flowers, and we cannot accept liability for any deterioration resulting from failure to follow these instructions.

Liability

Our total liability for any loss or damage arising from your use of our flower delivery services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the price paid for the relevant order. We will not be liable for any indirect, incidental, or consequential loss, including but not limited to loss of profits, goodwill, or data, resulting from your use of our services or products.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.

Events Outside Our Control

We cannot be held responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions due to events outside our reasonable control (force majeure), including but not limited to natural disasters, epidemics, strikes, or government action. Where such an event affects our ability to deliver your order, we will notify you as soon as reasonably possible and work with you to find a satisfactory solution.

Intellectual Property

All intellectual property rights in our website, product images, designs, and materials are owned or licensed by us. You may not reproduce, distribute, or use any content of the website or our marketing materials for commercial purposes without our express written consent.

Customer Data and Privacy

We are committed to handling your data responsibly and in accordance with UK data protection laws. Please refer to our privacy policy for information on how we collect, use, and protect your personal data. By placing an order, you consent to our use of your information for processing and delivering your order, as well as for customer service and marketing purposes (where consent is given).

Applicable Law and Jurisdiction

These Terms & Conditions and any contracts between you and us are governed by the laws of England and Wales. All disputes arising under or in connection with your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

• If any provision in these terms is found to be invalid or unenforceable, the remaining provisions will remain fully effective.
• Our failure to exercise any right under these terms does not constitute a waiver of such right.
• These Terms & Conditions represent the entire agreement between you and us concerning your online flower delivery order in Slough and supersede any prior agreements or understandings.

Service Areas

These Terms & Conditions are applicable to all flower delivery orders placed for addresses within Slough and the surrounding areas as identified on our website. Updated information about our delivery coverage may be provided from time to time. Orders may be declined where the delivery address falls outside our service areas.

Contact and Complaints

If you have any queries, concerns, or complaints regarding your flower delivery order, please refer to the contact information available on our website. We aim to resolve all issues with professionalism and to your satisfaction whenever possible.

Changes to Terms & Conditions

We may update these Terms & Conditions to reflect changes to our practices, legal requirements, or improvements to our service. Whenever a change is made, the updated terms will be posted on our website, and your continued use of our service indicates your agreement to the revised terms.

Final Note

These Terms & Conditions provide peace of mind when ordering online flower delivery in Slough or the nearby area. Please read them carefully, and thank you for choosing Flower Delivery Slough for your floral needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Slough, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Slough.

For assistance with orders, returns or account queries, please fill out the Contact Us form.